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Shipping

Shipping Information

Rogan's Shoes has the right to refuse any order placed on this website and any sale to a reseller.  Rogan's Shoes will not ship merchandise to other retailers, outlet stores or any business that ships internationally.

Direct Orders

Shoes that are shipped directly from the manufacturer can only be shipped within the continental United States through normal ground shipping services.  We are sorry, but there are no other shipping services allowed, including shipping to military addresses.

Free Shipping*

*Free Shipping is on orders $69.99 OR MORE, not including any state sales tax and after all discounts have been applied, and is available on all shoes and merchandise.

Free shipping applies to items shipped to the 48 contiguous United States and the District of Columbia. Free shipping is not available for orders shipped to Alaska and Hawaii.  For shipping to Alaska and Hawaii, actual shipping charges will be shown at checkout. Most of our merchandise ships from one of our over 30 retail store locations.

We are sorry, but we do not ship to locations other than to the 50 United States and the District of Columbia. 

You will be sent an automated email once your order is scheduled to be shipped.  Be sure to have online@rogansshoes.com in your safe senders list so that our automated emails are not placed in either your junk or spam folders by your email provider. Depending on the shipping method, the tracking number or delivery confirmation number may not show any status updates until 24-48 hours after you receive your shipping confirmation email. The Free Shipping methods are either USPS, FedEx or SpeeDee Delivery and the shipper is determined by us based on the items ordered or your delivery address.

Refused Delivery Fee

If a customer refuses to take delivery of an order, the customer will be charged to ship the order back to rogansshoes.com

Lost Packages

Rogan's Shoes does not guarantee a customer's receipt of a package after it is delivered to the customer's address. We cannot control the delivery methods of the U.S. Postal Service, Military Postal Service, SpeeDee Delivery or Federal Express. All carriers leave packages unattended at door steps, porches and back doors. It is critical that you take steps to secure your packages when they are delivered. If you do not receive a package and believe it was lost or stolen, please contact our online customer service. We will try to assist you in finding any misplaced package.

Customer Service

email: online@rogansshoes.com
Toll Free: (800) 976-4267

Methods of Shipping

  1. SpeeDee Delivery. Orders in the Midwest may be shipped via SpeeDee Delivery. Orders are usually delivered within 3-4 business days after shipping. SpeeDee Delivery will not leave a package at an apartment without a signature. This is a protection that SpeeDee uses because of high theft issues at apartment buildings.
  2. Shipping via FedEx Ground - Orders will usually be delivered within 3-7 business days after shipping. FedEx residential ground delivery is Tuesday through Saturday. FedEx business ground delivery is Monday through Friday.
  3. Shipping via FedEx Smartpost - with this method of shipping, FedEx picks up and transports your package, however final delivery is made by the US Postal Service. FedEx indicates that transit times typically are 2 to 7 business days within the contiguous US, based on the final destination Zip Code. Transit times are longer to destinations outside the contiguous US. Delivery is Monday through Saturday.
  4. Shipping via US Postal Service - This method of shipping will be used for shipments to PO Boxes and APO/FPO orders. Orders will be shipped via priority mail.  The United States Postal Service delivery times are only approximate time frames AFTER the normal order processing time of 1 to 3 days.  These are not guaranteed delivery times.
  5. FedEx Next Day Delivery - Orders must be received by 2:00 pm Central Standard Time Monday through Friday. If the order is placed after the cutoff time, the order will be processed on the Next Business Day. If the next business day is on Friday, the order will not arrive until the following Monday, not Saturday. Express shipping is based on business days. To get more FedEx shipping information, click the following link - http://www.fedex.com/us/service-guide/choose-service/package-shipments/us-packages.html?qgroup=toggle-c2. If the order is placed after business hours on Friday, the order will not be processed until the following Monday.  This option is available for shipping within the 48 contiguous United States and the District of Columbia. You will be charged for shipping if this option is chosen during the checkout process. This shipping method is NOT AVAILABLE for any direct orders from manufacturers, any orders sent to military addresses, or any location outside the 48 contiguous United States and the District of Columbia. Orders containing multiple items are subject to review and may not be shipped using this selected shipping method.
  6. FedEx - 2nd Day Air - Orders must be received by 2:00 pm Central Standard Time Monday through Friday.  If the order is placed after the cutoff time, the order will be processed on the Next Business Day. If the next business day is on Friday, the order will not arrive until the following Tuesday, not Monday. Express shipping is based on business days. If the order is placed after business hours on Friday, the order will not be processed until the following Monday. To get more FedEx shipping information, click the following link - http://www.fedex.com/us/service-guide/choose-service/package-shipments/us-packages.html?qgroup=toggle-c2. This option is available for shipping within the 48 contiguous United States and the District of Columbia. You will be charged for shipping if this option is chosen during the checkout process. Shipments using this method usually arrive the second business day after shipping. This shipping method is NOT AVAILABLE for any direct orders from manufacturers, any orders sent to military addresses, or any location outside the 48 contiguous United States and the District of Columbia. Orders containing multiple items are subject to review and may not be shipped using this selected shipping method.

Estimated shipping times do not include a processing time of 1-3 business days after your order is received by Rogan's Shoes unless FedEx Next Day or 2nd Day Air is selected as the shipping method. The processing time may be longer if the shoes or merchandise you ordered are in multiple shipping locations or not in stock when we received your order. Most orders usually leave our warehouse within 24-48 hours after processing. Rogan's Shoes does not guarantee how long it will take for you to receive any shipment. We cannot control the shipping speed of the U.S. Postal Service, Military Postal Service or FedEx Shipping Service. The time it will take to receive a shipment to an APO/FPO military address varies greatly and is especially difficult to predict.

You will be sent an an automated email once your order is scheduled to be shipped. Depending on the shipping method, the tracking number or delivery confirmation number may not show any status updates for 24-48 hours after you receive your shipping confirmation email. 

If you have any questions please feel free to email us at online@rogansshoes.com

Contact Customer Service

If you have a customer service issue that requires immediate attention, call us toll free at 1-800-976-4267. You can also check out our FAQ's for further assistance.