At RogansShoes.com, our top priority is to provide great customer service. That is why we make the following satisfaction guarantee:
1. Free Shipping:
At RogansShoes.com, ground shipping to the continental United States on orders of $50 or more is free. If you need an item faster, use one of our expedited shipping options and get it delivered faster.
Find out more about shipping and delivery.
2. One Year Free Exchange Policy:
Need a different size or color? It is easy to exchange your purchase for free. All you have to do is request a shipping label and send back the new and unworn shoes or merchandise with the original box and packaging and we will exchange it for what you want for free! There is only one free exchange per order.
Get more information on Exchanges.
3. One Year Return Policy:
Because we want you to love your shoes, we give you an entire year to make sure you want to keep them. If you are not pleased with your online purchase within 365 days after the purchase date, just return the item in new and unworn condition with the original box and packaging to us.
Get more information on returns.
4. Low Price Guarantee:
We guarantee the lowest price! If you find a better deal within 7 days we will match the price. Some exceptions apply.
Find out more on Low Price Guarantee.
5. Secure Site:
Your privacy is important to us. We use the latest technology to make sure that your shopping is safe.
Find out more about security.
6. Great Service:
We are here to answer your questions. Please call or email us with any questions. Our customer service team will be glad to assist you with finding the right product or with any other questions you may have.
Here what some of our customers have to say about our service:
You have been just wonderful to work with; your follow-up is the best I have
experienced in quite a long time. I work with the public and I have been
very disappointed with the customer service that I have received in the
past, but, yours was outstanding. Please forward this to your supervisor as
I would like them to know how pleased I am with your work!
Take care and have a Blessed Christmas and a Happy New Year!"
I just wanted to write and tell you how happy I am
that I found your website. I've never had anything I have purchased
online arrive as quickly as my recent order did. After reading about your truly exceptional
policies, I know I have found a quality company to order from in the future. I will be referring you to my friends and family."
Value added services and excellent customer focus is why we chose Rogans Shoes. For the past 5 years, Meyer Material Company (Division of Aggregate Industries) has been utilizing Rogans Shoes as their sole vendor for safety footwear. From individual selection and attention, professionalism, product durability, vast selection options and an ease in the administrative necessities, the input and guidance from the true professionals of Rogans Shoes has made the workboot program at Meyer Material a success.
Justin J. Kratochvil
Director, Health & Safety
Aggregate Industries - Midwest Region
Meyer Material Company
Hello Mark, Two days ago I placed an online order for a pair of slippers and the very next day I received them. I was totally shocked. Normally it takes a minimum of 3-5 days to receive items. If you had a place on your web site for customer comments I would be happy to tell the world. Or if you want to place my comments on your web site you may do so.
Thanks again and you can expect future orders from me.
Hello-I just wanted to take a moment to thank you for your outstanding customer service. I only recently became aware of your website, and each experience has exceeded my expectations. The staff has been very responsive to phone and email, and your lightening fast shipping is very much appreciated. Thanks again, Brenda