The Rogan's Shoes Satisfaction Guarantee

1. Free Shipping:

Ground shipping to the continental United States is free on orders of $49.99 or more (excluding any state tax and after all discounts have been applied). Orders less than $49.99 that are sent to the lower 48 states and the District of Columbia will be charged a flat rate of $5.00. If you need an item faster, use one of our expedited shipping options and get it delivered faster.
Find out more about shipping and delivery.

2. Return Policy:

Because we want you to love your shoes, we give you 60 days to make sure you want to keep them. If you are not pleased with your online purchase within 60 days after the purchase date, just return the item in new and unworn condition with the original box and packaging to us.
Get more information on returns.

3. Low Price Guarantee:

We guarantee the lowest price! If you find a better deal within 7 days, we will match the price. Some exceptions apply.
Find out more on Low Price Guarantee.

4. Secure Site:

Your privacy is important to us. We use the latest technology to make sure that your shopping is safe.
Find out more about security.

5. Great Service:
We are here to answer your questions. Please call or email us with any questions. Our customer service team will be glad to assist you with finding what you want or with any other questions you may have.

 Call Us Toll Free! 1-800-976-4267

Here what some of our customers have to say about our service:

Dear Lori,

You have been just wonderful to work with; your follow-up is the best I have experienced in quite a long time.  I work with the public and I have been very disappointed with the customer service that I have received in the past, but, yours was outstanding.  Please forward this to your supervisor as I would like them to know how pleased I am with your work!

Take care and have a Blessed Christmas and a Happy New Year!

Hello,
I just wanted to write and tell you how happy I am that I found your website. I've never had anything I have purchased online arrive as quickly as my recent order did.  After reading about your truly exceptional policies, I know I have found a quality company to order from in the future. I will be referring you to my friends and family.

Value added services and excellent customer focus is why we chose Rogans Shoes. For the past 5 years, Meyer Material Company (Division of Aggregate Industries) has been utilizing Rogans Shoes as their sole vendor for safety footwear.  From individual selection and attention, professionalism, product durability, vast selection options and an ease in the administrative necessities, the input and guidance from the true professionals of Rogans Shoes has made the workboot program at Meyer Material a success.

Justin J. Kratochvil
Director, Health & Safety
Aggregate Industries - Midwest Region
Meyer Material Company

Hello Mark,   Two days ago I placed an online order for a pair of slippers and the very next day I received them. I was totally shocked. Normally it takes a minimum of 3-5 days to receive items. If you had a place on your web site for customer comments I would be happy to tell the world. Or if you want to place my comments on your web site you may do so.
 
Thanks again and you can expect future orders from me.
 
Diane

Hello-I just wanted to take a moment to thank you for your outstanding customer service.  I only recently became aware of your website, and each experience has exceeded my expectations.  The staff has been very responsive to phone and email, and your lightening fast shipping is very much appreciated. Thanks again, Brenda