As our 100% Satisfaction Guarantee states, you have 365 days after the date of your purchase to return shoes or merchandise to us (IN NEW AND UNWORN CONDITION) with the original shoe box and packaging) for an exchange. Under no circumstances will you receive an exchange for returning worn shoes or merchandise to us.
There is only ONE FREE EXCHANGE per order. We also reserve the right to limit the number of exchanges per customer.
Enclosed with your order is a return/exchange sheet. Please use that sheet to enable us to process your exchange faster. If you did not receive one with your order, you can download it here.
Free Exchanges are for only in-stock shoes or merchandise. If a customer desires to exchange shoes or merchandise that were special ordered directly from the manufacturer, the cost of shipping the exchanged item back will be the responsibility of the customer.
Exchanges are easy. We will find the style or size that is needed to fulfill your exchange request and we will send the item to you at our expense if your exchange is a free exchange. If the new exchanged item is lower in price than the original item, we will credit your credit card for the difference in price between the two items. If the new exchanged item is higher in price than the original item, your charge card will be charged for the difference in price between the two items.
To Make an Exchange:
1. Call 1-800-976-4267 to have us email you a UPS pre-paid return shipping label. This label will enable you to return the shoes or merchandise to us for free. The pre-paid exchange label is only available to customers in the 48 Continental United States located south of Canada, and customers located outside that area must pay the cost of shipping merchandise back to us.
2. Print the shipping label and tape it to the original shipping box that contained the shoes or merchandise we sent you. Place the shoes or merchandise in the original box and packaging that came with the shoes or merchandise that was shipped to you, and securely tape the box shut. Take the package to your local UPS store or nearest UPS drop-off. If you need to find the most convenient UPS location, please call 1-800-742-5877 or visit http://www.ups.com/dropoff. We will process your exchange within one week after the date we receive your package. If you use the label we send you, all shipping charges will be billed to Rogan's Shoes. If you ship the package back to us without using our label, you will have to pay the shipping charges, and it is recommended that you insure your package or send it with delivery tracking and confirmation.
If we send you a UPS label for the exchange, you can use that tracking number to track the progress of your shipment. Look for "UPS Label Delivery" in the subject line. If you do not receive this email in your inbox, please check your email filters.
Exchanging Shoes Or Merchandise At A Rogan's Shoes location:
You may also exchange new and unworn shoes or merchandise in the original box and packaging at the Rogan's Shoes location nearest you within 30 days after the date of your purchase. Just bring your receipt and the shoes or merchandise in the original box and packaging to any Rogan's Shoes location. You can always log back into your account and print any of your orders by going to the My Account page and clicking on the order number. To see what locations are closest to you, click here to use our Store Locator.