Exchanges
As our 100% Satisfaction Guarantee states, you have 365 days after the date of your purchase to return shoes or merchandise to us (in new and unworn condition with the original box and packaging) for an exchange. Under no circumstances will you receive an exchange for returning worn shoes or merchandise to us.
Exchanges are easy. We will find the style or size that is needed to fulfill your exchange request and we will send the item to you at our expense. If the new exchanged item is lower in price than the original item, we will credit your credit card for the difference in price between the two items. If the new exchanged item is higher in price than the original item, your charge card will be charged for the difference in price between the two items.
Here is how you can make an exchange:
Make an exchange online:
- Place an online order for the new item you wish to purchase (you don't have to wait for us to receive the original item before placing the new order).
- After you complete your purchase, call 1-800-976-4267 to have us email to you either a UPS or USPS pre-paid return shipping label. This label will enable you to return the shoes or merchandise to us for free.
- Print the shipping label and tape it to the original shipping box that contained the shoes or merchandise we sent you. Place the shoes or merchandise in the original box and packaging that came with the shoes or merchandise that was shipped to you, and securely tape the box shut. Take the package to your local Post Office (if you are sending the package back through the Post Office), UPS store or nearest UPS drop-off. If you need to find the most convenient UPS location, please call 1-800-742-5877 or visit http://www.ups.com/dropoff. We will process your exchange within one week after the date we receive your package. If you use the label we send you, all shipping charges will be billed to us. If you ship the package back to us without using our label, you will have to pay the shipping charges, and we recommend that you insure your package or send it with delivery tracking and confirmation.
You can also make an exchange by phone:
Just give us a call at 1-800-976-4267 and our expert Customer Service Agents will help you with the exchange process. We will arrange to send you the new item you desire and email you either a UPS or USPS pre-paid return shipping label to ship back to us the item you wish to return for free.
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Once we have confirmed the exchange, you will receive an email (within 24 hours) with either a UPS or USPS return label attached. Print the shipping label and tape it to the original shipping box that contained the shoes or merchandise we sent you. Place the shoes or merchandise in the original box and packaging that came with the shoes or merchandise that was shipped to you, and securely tape the box shut.
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Take the package to your local Post Office (if sending the package back through the Post Office), UPS store or nearest UPS drop-off. If you need to find the most convenient UPS location, please call 1-800-742-5877 or visit http://www.ups.com/dropoff. We will process your exchange within one week after the date we receive your package. If you use the label we send you, all shipping charges will be billed to us. If you ship the package back to us without using our label, you will have to pay the shipping charges, and we recommend that you insure your package or send it with delivery tracking and confirmation.
When you ship to us by UPS, you will be sent an email from UPS that includes a link to your UPS return label. You can use that link to track the progress of your shipment to us. Look for "UPS Label Delivery" in the subject line. If you do not receive this email in your inbox, please check your email filters.
Exchanging Shoes Or Merchandise At A Rogan's Shoes location:
You may also exchange the new and unworn shoes or merchandise in the original box and packaging at the Rogan's Shoes location nearest you. Just bring in the shoes or merchandise in the original box and packaging and the receipt to any Rogan's Shoes location. You can always log back into your account and print any of your orders by going to the My Account page and clicking on the order number. To see what locations are closest to you, click here to use our Store Locator.
Thank you.
For any further information, email us at online@roganshoes.com