FAQs

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FAQS

I made a mistake on my order, can I change it?

How do I know if the shoe is fitting correctly?

What does sizing mean?

How do I fit shoes?

How do I know what shoe size will fit me?

How do I exchange a item?

How do I return a item?

What happens if I do not like the shoes or they do not fit?

Ordering FAQ's

What options and charges are available for Shipping?

Why do you require my email address and phone number when I place an order?

How do I determine what my billing address is?

Can I Special Order items that are currently not available on your website?

I have ordered in the past as a guest and do not have a password. How should I make a new order?

Will I receive a receipt with my order?

I asked to cancel my order, why did it ship?

Can I phone in my Order?

I am new here. How do I order?

How can I cancel my order?

Is my personal order information secure?

Shipping FAQ's

How can I check and track the status of my order?

What do I do if all or part of an order has not arrived?

How do I ship to a P.O. Box, an APO/FPO address, Hawaii, Alaska or a US Territory?

How long will it take to process and ship out my order?

Do you ship Internationally?

Can I ship to a Shipping Company with a US address if I live outside of your shipping area?

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