As our 100% Satisfaction Guarantee states, you have 365 days to return merchandise to us (in new and unworn condition with the original box and packaging) for a refund or exchange. Exchanges are easy and free. Here is how to get merchandise exchanged:
Enclosed with your order is a return/exchange sheet. This is used to help process the exchange quicker once it is received by us, if you did not receive one with your order, you can download it here.
Make an exchange online:
- Place an order for the new item you wish to purchase (you don't have to wait for us to receive the original item before placing the new order).
- After you complete your purchase, call 1-800-976-4267 to have either a UPS or USPS return label emailed to you.
- Print your FREE pre-paid return shipping label that you will receive in your email.
- When we receive your exchange, we'll issue a credit for the original purchase.
You can also make an exchange by phone:
Just give us a call at 1-800-976-4267 and our expert Customer Service Agents will help you with the exchange process. They'll email you either a UPS or USPS label for free exchange shipping.
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Once we have confirmed the exchange, you will receive an email (within 24 hours) with either a UPS or USPS return label attached. Just print out the label and tape it to your return box. Please send your exchange back to us in the original shipping box with any original packaging and include the exchange form that came with your package. If you didn't receive one, you can download an exchange form now. (pdf, 212 KB)
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Take the package to your local Post Office (if sending the package back through the Post Office), UPS store or nearest UPS drop-off. If you need to find the most convenient UPS location, please call 1-800-742-5877 or visit http://www.ups.com/dropoff. We will process your exchange within one week after the date we receive your package. If you use our label, all UPS shipping charges will be billed to us. If yo ship the package back to us without using our label, we recommend that you insure your package or send with delivery tracking and confirmation.
To expedite the processing of your exchange, please be sure to include a note or letter describing the new item you want to exchange for the item you are returning to us. Returning items without this information may delay your exchange.
UPS will email you a link to your UPS return label so you can track the progress. Look for "UPS Label Delivery" in the subject line. If you do not receive this email in your inbox, please check your email filters. If you still do not receive your label, let us know and we'll be happy to send you one via postal mail.
Exchanging Shoes Or Merchandise At A Rogan's Shoes location:
You can exchange new and unworn shoes or merchandise at the Rogan's Shoes location nearest you. Just bring in the shoes or merchandise and the receipt to any Rogan's Shoes location. You can always log back into your account and print any of your orders by going to the My Account page and clicking on the order number. To see what locations are closest to you, click here to use our Store Locator.